Frequently Asked Questions (FAQ)

We gathered the best of our product experts knowledge to make sure we answer all of your questions.

WHERE CAN I GET MORE PRODUCT AND TECHNICAL INFORMATION?

If you did not find what you need on the Products section of our website, you can easily find more information by downloading our Camso Sales Intelligence mobile App on the Apple Store or by accessing it from the web at si.camso.co. You will find all technical specifications and detailed explanation on the features and benefits of all our products.

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WHERE CAN I BUY CAMSO PRODUCTS IN MY REGION? HOW MUCH DO THEY COST?

If you are a machine owner, you can find a local dealer by clicking on the "Find a Dealer" tab.

If you are an Original Equipment Manufacturer, a dealer or a distributor, please get in touch with us through the Contact form page.

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I HAVE AN ISSUE WITH ONE OF YOUR PRODUCTS, WHAT DO I DO?

If you have issues with one of our tires, you can contact your local dealer who will look into your matter with our sales representatives. You can easily find a local dealer by clicking on the "Find a Dealer" tab.

You can also learn about our warranty policy.

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WHAT DOES THE NOMENCLATURE OF YOUR PRODUCTS MEAN?

Our complete product naming system for material handling was built to provide as much details as possible on the product itself. The information is available on the Product Naming System document.

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HOW CAN I SEE CAMSO PRODUCTS IN ACTION?

You can find product videos on the individual product page of our website. You also see our complete video library on our Camso YouTube page.

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I DON’T KNOW WHICH TIRE FITS MY APPLICATION, CAN YOU HELP ME?

If you are not sure which tire would fit your specific application, we invite you to use our new Usage Intensity Calculator. At Camso we believe that to achieve the lowest operating cost solution, you need to have the right tire for the right application. By providing a few details about your forklift and about the environment it works in, this tool will guide you towards the product that is most suited to fit your specific needs.

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I DON’T KNOW MY TIRE SIZE. WHAT SHOULD I DO?

The easiest way to identify your tire size is to look at the tire sidewall. Much like you own vehicle, the size is molded into the side. If the tire is severely damaged and it is not possible to obtain the size from the tire, locate the machines data plate which will list the tire size installed by the machine manufacturer. Lastly, if you still have difficulty, contact you dealer or representative with the machine, make a model and we’ll be happy to help.

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WHAT IS THE DIFFERENCE BETWEEN INDUSTRIAL PNEUMATIC TIRE, PRESS-ON TIRE AND RESILIENT TIRE?

At its core, the pneumatic tire consists of layers of rubberized fabric called plies. Plies extend diagonally in alternating directions across the tire and build up the tire carcass. Bundles of high carbon steel wires form beads and serve to secure the tire on the rim. An abrasion resistant rubber tread and sidewalls protect the casing. Finally a rubber inner tube allows for inflation of the tire to the specified pressure.

Resilient tires were developed as a flat free solution to the pneumatic tire. The two-layer resilient tire is built from an inner heel layer comprised of a hard rubber compound and an outer tread layer made of an abrasion resistant rubber compound for long tire life. The three-layer resilient tire features a third middle layer. Here a special, softer rubber compound layer is added to maximize shock absorption to mimic the cushioning of a pneumatic and reduce internal tire temperatures.

Press-on tires (also known as cushion tires or band tires) are found predominantly in North America. Here, the tire is typically made from a single rubber compound that's bonded to a steel band. They are pressed on to the machines hub using a hydraulic press. Up to 200 tons or more can be required to install a press-on tire. They are available in either a smooth tread pattern which are suitable for operating on dry, smooth floors or a traction tread pattern for wet environments or uneven/loose surface conditions. Press-on equipped machines are popular due to their ability to handle higher loads with greater stability compared to a similar sized resilient or pneumatic tire.

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HOW CAN I KNOW WHICH TREAD PROFILE IS RIGHT FOR MY FORKLIFT TIRES?

At Camso we believe that to achieve the lowest operating cost solution, you need to have the right tire for the right application. This includes having the right tread pattern for your specific needs. We invite you to try our new Usage Intensity Calculator, which will guide you toward a tire that has the right tread pattern for your application.

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WHAT CAUSES PRESS-ON TIRES TO FAIL?

The most common cause that leads to tire failure is internal heat build-up. The forklift industry has evolved a lot, which means that forklifts are now expected to carry heavier loads, while moving faster and lifting higher than ever before. When operating in such high intensity applications, tires are pushed beyond their limits. More weight and more speed translate into more stress on the tires, wheels and axle. This in turn, generates more heat which often lead to thermal failures. Our new PON Series specifically addresses this issue and was designed to provide maximum resistance to thermal failure.

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WILL YOU CHANGE THE SOLIDEAL BRAND FOR CAMSO ON YOUR FORKLIFT TIRES?

The Solideal brand is very well known and anchored in the forklift industry. This is why Camso sticks with it for the moment, but a transition to the Camso brand is not ruled out.

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ARE YOUR TIRES APPROVED BY OEMS?

Our tires are approved by leading global OEM’s world over. Our commitment to quality, performance, delivery and service makes us the OEM tire of choice.

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CAN I INSTALL MY FORKLIFT TIRES BY MY OWN?

No. Industrial tires require specialized equipment, tools and training. Installation should be done by a qualified industrial tire technician.

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WHY IS THERE A NEED FOR NON-MARKING ANTI-STATIC TIRE?

Indoor forklift applications are usually fitted with non-marking tires to avoid marking on the ground. These tires use silica instead of carbon black to give tires the non-marking feature. However, this also makes the tire non-conductive. In several high intensity applications, where heavy loads are carried with long runs and extensive operation, static electricity is accumulated by the truck. Upon contact, this creates an electric discharge that can cause safety hazards and truck / facility damages.

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WHAT EXACTLY ARE THESE HAZARDS?

• Operator injury and safety issues: electric shocks to operator, which constitutes a safety hazard. This creates operator stress, which ultimately leads to lack of productivity.

• Machine fire: static electricity can create sparks at high voltages. Machines running on combustible fuels such as diesel or compressed gas have greater risks of fires, creating a potential danger to the operator and the business.

• Other equipment downtime (e.g. elevators, electric circuits): Electric discharge can cause circuit damage not only to the lift itself, but to other components and equipment within the facility. This can become quite costly in terms of facility downtime.

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WHAT ABOUT THE CURRENT SOLUTION? (STRAPS AND CHAINS)

While straps and chains provide some protection, in a lot of applications they simply don’t work (decreasing efficiency over time), as they are susceptible to damage or are simply missing. They can also be a costly part of preventive maintenance contracts.

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HOW DOES THIS TIRE WORK?

Upon contact with the ground, the accumulated electricity dissipates via the black highly conductive plug in the tire.

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WHY DID WE DEVELOP A TIRE THAT ONLY HAS AN “ANTI-STATIC” VISIBLE PATCH, RATHER THAN A FULL ANTI-STATIC TIRE?

We wanted to offer a no compromise solution, that takes our best technology and uses natural rubber, known in the industry for its superior resistance to cutting and tearing.

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WHY DID WE DEVELOP A PRESS-ON TIRE FIRST?

It is well known that a press-on tire, size for size, carries significantly higher loads than other tire types and operates at higher intensity levels. These high intensity applications are where the most static is generated, so it made sense to address the needs of the market and our customers with purpose built solution.

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WHAT STOPS SOMEONE COPYING THE DESIGN?

Besides from offering the best solution to heat while maximizing tire durability and protection against cut and tear, our technology is patented until 2027.

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